Checking The Nation’s Restaurant Communications For Freshness.

In a world starved for “content,” you could do worse than just copy Taco Bell.

Taco Bell is producing a movie. It has nothing to do with a specific product. Here’s a quote from the news story I got this from:

This summer, there will be an online music documentary about indie bands Wildcat! Wildcat! and Passion Pit. The documentary will incorporate Tweets and other social media messages posted during the bands’ performances at the South by Southwest music festival.

So, see, there’s this buzzword “content,” and Taco Bell is all over it.

I’ve talked about how alive Taco Bell appears in non-traditional media.

I think, for purposes of this discussion, you can define content as “something the brand’s fans are genuinely interested in, and do not interpret as dumb, hype-y, old-fashioned promotion (though everyone quietly realizes that it’s all part of an overall corporate initiative).”

All content isn’t about third-party-topics like South by Southwest. A lot of it is about Taco Bell.

It’s just not crass. It fits with the way their fans think.

Here’s a couple selections from their YouTube channel:

The key, which Taco Bell gets, is to tap into the mindset of the people you want to get in a conversation with. People are doing these Draw My Life videos—and Taco Bell knows it.

(If you don’t know about Draw My Life, I bet that video looked incredibly self-serving. Here, let Smosh fill you in. It’s a current thing.)

That’s how content works. You look like you get it. You look like you like their bands, play their games, and (because we all know people who might work there) kind of are them in a way.

So how should a restaurant approach content? First, get a clear idea of your best customers, and know what they do when they’re out in the world.

Know their memes. Know when their memes are played out. Get their jokes. Make jokes they get. Humbly understand your place in their universe, especially if it’s currently pretty limited.

Invite them behind the scenes to see you’re basically just like them.

Tweeting is not, strictly speaking, content, and this isn’t new news, but when the corporation behaves so much like a person it sounds like your friends having a Twitter War, the result can become content: most major news outlets have at least mentioned this. Whoever was manning the tweet desk at Taco Bell that day and jumped to the smart-assed defense really, really converted a lot of fans.

Tweeting is not, strictly speaking, content, and this isn’t new news, but when the corporation behaves so much like a person it sounds like your friends having a Twitter War, the result can become content: most major news outlets have at least mentioned this. Whoever was manning the tweet desk at Taco Bell that day and jumped to the smart-assed defense really, really converted a lot of fans.

Look, everyone has online relationships with actual people they have never and probably will never meet—it isn’t such a stretch for customers to have relationships with actual people who work at Taco Bell whom we can infer exist as potential online “friends” even though they’re acting on behalf of the company. We don’t mind anymore. If they’re cool.

And Taco Bell content strategists seem cool.

Everybody knows it’s part of a capitalist strategy.

But if it’s interesting, and it feels like something they agree with, and they feel invited in to respond, and it demonstrates that the brand is on their wavelength, it’s okay.

That Taco Bell Flower Shop Speakeasy video has over a million views.

That’s not just the marketing department at Taco Bell and the production company’s interns watching that content.

KFC returns us now to the thrilling era of the catchphrase with “I Ate the Bones.”

I can’t believe I ate the whole bones thing, is what comes to my mind.

Try the bones, you’ll like the bones. Mama Mia, that’s some spicy bones.

What’s really interesting is, these KFC ads are running simultaneously with the new K-Mart catchphrase attempt.

Talk about your zeitgeist. Does this mean that we’ll soon be battling gasoline shortages, high inflation, and a jowl-shaking president who is forced to resign in disgrace after bumbling hired thieves are caught burgling the opposition’s political headquarters in a DC hotel? Hope not, because that means we have to live through the 80s and Duran Duran again.

Hahahahahahaha.

Anyway. I enjoy those “I ate the bones” ads, and I think they do a good job of making people: 1. pay attention 2. understand what exactly is going on here which is, for some, big news and 3. tend to remember, repeat, and even re-use the line in the personal lives with their friends. There is practically no higher praise for a piece of creative work (besides, “it sold stuff”).

Let’s screen another one:

(I do like the voice of the actor who says, “Original recipe.” I wish I could talk that good.)

Here’s my only quibble. When they roll out most creative lines in other media—billboards are the classic example—often the creative team talks about it and ultimately decides to feature the catchphrase prominently, especially on media with limited story-telling abilities. Like billboards. Or parking lot lightpole signage:

It’s a mysterious sign in the parking lot that, having not seen the TV, makes the experience seem somewhat questionable. Should we go ahead and hang it up?

It’s a mysterious sign in the parking lot that, having not seen the TV, makes the experience seem somewhat questionable. Should we go ahead and hang it up?

And if that parking lot lightpole sign said, “I just shipped my pants!” or “I can’t believe I ate the whole thing!” we’d be through here. But it says, “I ate the bones!” And though there might be a viral component to this (I mostly only saw the K-Mart ad on my Facebook feed), the days are gone, gone, gone where you can assume that Mr. and Mrs. America are watching the very episode of All In The Family in which you have chosen to run your “I ate the bones” campaign. Mr. and Mrs. A. tend to miss a lot of TV ads these days.

And if you (like me, actually) are driving through town and see the lightpole sign that says “I ate the bones!” (like I did) you might be forced to think about it a little too much and come up with the idea (as I did, before I knew the score) that the bones might be ground up and included like Jamie Oliver’s nugget paste right in the goo they make the chicken from. That’s not what I really thought, but I had to consider that as one possible interpretation.

Whatever. It’s not what most people will think, probably, but it does point out that we can’t assume that anyone has seen any other part of our campaign, especially if it’s a TV campaign running in this fragmented media landscape. And we always have to consider how an uninformed person might read the sign, and whether the conclusion they might reach (or the image that might come to mind) isn’t really what we want them to be thinking.

I misinterpreted the bones!

3-D printed hamburgers: evidence that the research team works through lunch a lot.

The day may come when it’s not weird to think of a restaurant printing out a burger and fries on its 3-D printer.

An article in Dezeen Magazine (passed along by friend-of-the-blog Lindsay) makes the promise—but then sort of dodges it. It’s kind of funny because the interviewer is really interested in the concept, but the designer just keeps saying there’s nobody backing it so there’s no way to know when it will be a reality.

Still, it’s pretty fascinating to contemplate.

More interesting than this video I found where basically they take a 3-D printer and convert it into a cake decorator:

Burgers are a lot more interesting. Look for the brand marriage of Kinko’s and McDonald’s one of these days along an interstate or strip mall near your subdivision.

Once the 3-D printer can make two all-beef patties, special sauce, lettuce, cheese, onion, pickles and a sesame seed bun, it’s just a matter of time till these are on every corner. I typed that 1970s McDonald’s ad copy from memory, incidentally. I should probably be horrified or at least embarrassed.

Once the 3-D printer can manufacture two all-beef patties, special sauce, lettuce, cheese, pickles, onion and a sesame seed bun, it’s just a matter of time till these are on every corner. I typed that 1970s McDonald’s ad copy from memory, incidentally. I should probably be horrified. Or at least embarrassed.

All you had to do was ask: McDonald’s will serve unfoldable eggs.

On the topic of secret menus and knowing what to ask and where to ask it, we have just learned from Serious Eats that people-in-the-know walk up to the counter at McDonald’s and offer a sly sidewise look, maybe a wink, then the phrase, “I’d like my [breakfast sandwich of choice] made with A ROUND EGG.”

And they get real eggs with their [breakfast sandwich of choice]!

Look at the beautiful fold on that egglike substance. Which is apparently a #4.

Look at the beautiful fold on that egglike substance. Which is apparently a #4.

I love it.

You can’t fold round eggs, people. Ray Kroc tried and you can’t.

So the question that remains: will my personal breakfast sandwich of choice (which is a Sausage Biscuit with Egg) be better with a round egg? Or will I emerge disappointed, and feeling sort of weird that I’ve grown to prefer the artificial version of life like the disappointingly evolved humans in Wall-E…?

 

An all-you-can-eat caviar buffet. So this is what it’s like to be a Romney?

Absent lotto winnings, this is probably your best chance to figure out if you prefer black American sturgeon caviar, red flying fish roe, or salmon roe.

Absent lotto winnings, this is probably your best chance to figure out if you prefer black American sturgeon caviar, red flying fish roe, or salmon roe.

Sorry. Cheap political humor.

But fresh from Eater, this news: the Bellagio in Vegas is trying to class up The Heart Attack Grill joke with several varieties of caviar available all-you-care-to-eat style as part of a $37.99 Gourmet Dinner.

Just know that there are cameras in the ceilings everywhere, and you don’t want Andy Garcia watching you go up for 72nds on his eye-in-the-sky.