There’s been soooooooo much bad news for Chipotle recently, with one foodborne health scare after another. Slate even declared “Nobody wants to eat Chipotle’s burritos anymore.” Today Chipotle will address investors after a “stock plunge” over the last few weeks, and hopefully stabilize the situation. As can happen with any ongoing controversy, some have begun to…

Watch this space for news in January of the release of another book about restaurant marketing, assembled from four years or so of columns from Food & Drink magazine—every issue since Summer 2011 has contained an article I wrote, and each article contains an action-item list of to-do’s and tips and advice and such. Suddenly…

Every issue of Food & Drink since Summer 2011 has contained one of my columns. Here’s the latest one, from the Fall 2015 issue. (NOTE: The illustrations and videos are unique to this blog entry.) Whether you’re a major chain, a one-off restaurant in the burbs, or the trendy venture of a serial investor with…

Please, Starbucks, stop talking. Stop—shhh, don’t say anything else. Gawd, you’re hard to have a relationship with. On the one hand, you’re gorgeous. Everything in your store looks terrific: all the package design, every store display, refrigerator cases and baskets filled with well-chosen brands with equally beautiful packaging—bravissimo. Whoever established your graphic standards knew what they were…